No, you can self-refer to us without seeing your GP or Consultant.

However, it is important to check whether you need to be referred by a doctor or a consultant before receiving treatment through an insurance company.

We are able to bill AXA PPP and BUPA directly.

Patients with other health insurance policies are asked to reclaim their fees directly from their insurer, including Vitality Health patients.

Each insurance policy is different and we advise you to ensure well-in-advance that your treatment is covered.

It’s very important to check whether you need to be referred by a doctor or a consultant before receiving treatment.

Physiotherapy is designed to reduce pain and improve function, not make it worse. That said, some treatments may cause mild discomfort—like stretching tight muscles, mobilising stiff joints, or performing new exercises. This is usually temporary and a normal part of the body adjusting.

Your physiotherapist will carefully guide you, monitor your response, and adjust techniques if anything is too uncomfortable. Understanding this process can actually help you recover faster, because your body learns to move safely again. Severe or sharp pain is never expected—if it happens, your physio will pause, reassess, and ensure you’re on a safe path to recovery.

The number of sessions varies depending on your condition, how long you’ve had it, and your personal goals. Some clients experience significant improvement—even complete relief—after just one session, especially with acute or straightforward problems. However, more complex or chronic issues often require several sessions to achieve lasting results.

Your physiotherapist will carefully assess your posture, movement, strength, and pain patterns. Using this information, they create a personalised plan designed to target the root causes of your problem, not just the symptoms. Your plan may include hands-on treatment, guided exercises, and strategies to help you manage or prevent flare-ups. Progress is monitored regularly, and exercises or techniques are adjusted so you continue improving safely.

Most patients notice meaningful changes within 2–6 sessions, but the total number is tailored to ensure lasting results rather than a quick fix.

Wear comfortable clothing that allows free movement. Your physiotherapist will need to palpate and treat the area of pain. For example, if you have shoulder pain, a strappy vest top is ideal. If you have knee pain, bring a pair of shorts (we have some in the clinic if you don’t own any). For hip pain, a pair of loose fitting shorts works well. If you have a running injury, please bring full running kit.

Bring any relevant medical reports or imaging (X-rays, MRI scans), a list of medications, and your insurance or referral information if applicable. This ensures your physiotherapist can provide the most accurate assessment and treatment.